Shipping

Most orders placed Monday - Friday before 12pm CST are shipped out the same day, however we do not guarantee this. Our business hours are:

Monday - Friday, 7:00am - 5:00pm CST. and Saturday, 8:00am - 2:00pm CST.

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.
If you would like to speak with someone, please call 815-915-3343, Monday - Friday, 7:00am - 5:00pm CST. and Saturday, 8:00am - 2:00pm CST or email us at support@illinoisvalleyhemp.com

Returns

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to support@illinoisvalleyhemp.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@illinoisvalleyhemp.com or call 815-915-3343 to speak to Customer Service.

Order Processing

Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in north-central Illinois.